Smilebox download safe4/10/2024 ![]() ![]() It is the only element of the service that is short of stellar. Forgive me for not acknowledging your humanity! I would still encourage them, though, to consider a live-chat or phone option for customer service. I misunderstood the reference to them being the “Smilebox WEB” and “The Voice of Customer Service” and presumed they were a bot. *Amendment* After clarification-and in case you’re the type of person who reads the review but not the response-my Smilebox customer service experience was a with a human after all. On the other hand, you PROBABLY won’t need customer service. The lack of any sort of real-time or near real-time communication with a real person (or a competent bot) is a bit outdated. Their customer service, though, is very slow and difficult to interact with. The personalized e-card-especially with the music component-can really deliver an touching and emotional moment. One great service with one flaw to consider They intentionally take advantage of people as a policy. It doesn't matter how lovely their product is. 100% do not recommend any company that makes their pricing deliberately deceiving. It is intentionally misleading advertising and then when they trick you, they tell you its your fault. If you look at other review platforms you will see even more negative reviews about this deception. If you look at the reviews you will see there are many reviews about this issue. There are many other companies out there that offer a similar product without the deception. So instead of paying $4.99 you are paying just shy of $60 for the beautiful card you created. Smilebox latest version: Smiles and Memories for Family and Friends. They charge for a year subscription which you find out after you click the option for $4.99. We do not encourage or condone the use of this program if it is in violation of these laws. The site leads you to believe that it will cost you a little less than $5 dollars to use their card service. Don't believe me check the BBB page for Smilebox this list of complaints is long and repetitive. ![]() Canva will have my business from this day forward.Intentionally misleading about cost. Cancelled my subscription and used Canva's free trial to do in 12 minutes what Smilebox couldn't do in 30 hours. Never heard back from them, despite me saying that my project was time-sensitive and I needed a swifty resolution. I indicated that I found the button, but the print and download functions were not available to me as they kept spinning. Received e-mail that basically sent me back to their help section. Got a text message that they don't offer phone support. Contacted customer service via e-mail and phone. My computer is 3 months old and is a Lenovo ThinkPad X1 Carbon Gen 11 and is lightning fast with every other program and application. The program is sluggish and runs very slowly. When I finally found the hidden "print button," it was spinning (along with the download button) and continued to spin for hours despite several computer reboots. However, the print function is hidden and is not accessed in the way their help section describes. I was a premium member which allows me to print at home. ![]() Printing at home function very cumbersome when it does work and seems to not communicate well with my printer as it keeps changing my print parameters. Canva will have my business from this day forward. ![]() ![]()
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